PRIVACY POLICY

Last Updated: 10/02/2025

1. Our Commitment to Privacy

At Toom Media Limited ("Toom Media", "we", "us", "our"), we are dedicated to protecting the privacy and security of your personal information. This Privacy Policy explains how we handle your data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

2. Who We Are

Toom Media is a UK-based company providing marketing and hospitality consultancy services. We act as the "data controller" for the personal data we collect and process.

3. Data We Collect

a. Personal Data:

  • Contact Details: Name, email, phone number, postal address.

  • Client Information: Business details, preferences, service history.

  • Payment Data: Limited to transaction processing; we do not store full credit card details.

  • Feedback: Information provided through surveys or customer feedback.

b. Non-Personal Data:

  • Usage Data: Information about how you interact with our website (e.g., pages visited).

  • Technical Data: Browser type, IP address, device information.

c. Data from Other Sources:

  • Publicly available data or data from third parties with your consent or for legal compliance.

4. How We Use Your Information

  • Service Delivery: To provide, manage, and improve our marketing and consultancy services.

  • Communication: For service updates, marketing (with consent), or responding to your inquiries.

  • Analytics: To understand trends, improve our website, and tailor our services.

  • Legal Compliance: To meet our legal obligations, including tax and regulatory requirements.

  • Security: To protect our business and your data from fraud or misuse.

5. Legal Basis for Processing

  • Contract: To fulfill our contract with you for providing services.

  • Consent: For marketing communications; you can opt-out at any time.

  • Legitimate Interests: For activities like research and analytics, balanced against your rights.

  • Legal Obligation: When required by law or to assert or defend legal rights.

6. Sharing Your Data

  • Service Providers: We use third parties (e.g., web hosting, payment processors) for operational efficiency. These parties are bound by confidentiality and data protection agreements.

  • Legal Compliance: We may share data to comply with legal requests or protect our rights.

  • Corporate Changes: If Toom Media is involved in a merger, acquisition, or sale of assets.

7. Data Security

We employ security measures to protect your data against unauthorized access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under data protection laws, you have rights to:

  • Access your data.

  • Rectify inaccuracies.

  • Erase your data under certain conditions.

  • Restrict processing.

  • Object to processing.

  • Data Portability - receive your data in a structured format.

You can exercise these rights by contacting us. We aim to respond within one month.

9. Data Retention

We keep your data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. We have a data retention schedule to manage this.

10. International Transfers

Your data might be transferred outside the UK or EEA. We ensure such transfers comply with data protection laws using mechanisms like Standard Contractual Clauses or ensuring the recipient country has an adequacy decision.

11. Cookies

Our website uses cookies for functionality and performance. You can manage cookie preferences through your browser settings or refer to our [Cookie Policy].

12. Third-party Websites

Our website might link to external sites. We're not responsible for their privacy practices; please review their policies before providing personal information.

13. Updates to Our Privacy Policy

We may update this policy. We'll notify you of significant changes via email or by placing a notice on our site.

14. Contact Us

For privacy queries or to exercise your rights, contact our Data Protection Officer at: lucian@toommedia.com

15. Complaints

If you're not satisfied with our response or believe we're processing your data unlawfully, you can complain to the Information Commissioner's Office (ICO).